Refund and return policy
Effective Date: 11.09.2023
Thank you for shopping with Emily Beauty Care. We strive to provide you with high-quality beauty products and services. In case you are not entirely satisfied with your purchase, we have outlined our return and refund policy below:
We accept returns on eligible products within 14 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and in the same condition as when you received it.
You must provide a valid proof of purchase, such as an order confirmation email or receipt.
The product must not be listed as a non-returnable or final sale item.
Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Shipping costs for returns are non-refundable, and you will be responsible for covering the return shipping expenses, unless the return is due to our error (e.g., wrong item shipped or defective product).
We do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process as outlined above and then place a new order for the desired item.
We reserve the right to terminate or suspend your access to our website at our discretion, without notice, for any violation of these Terms or for any other reason.
6.Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 5 days of receiving your order. We will provide instructions for returning the item, and upon inspection, we will either issue a refund or send a replacement, as applicable.
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may need to follow the standard return process
If you have any questions or need assistance with the return and refund process, please contact our customer support team at email@example.com. We are here to assist you and ensure your satisfaction with our products and services.
By making a purchase on our website, you agree to and acknowledge the terms and conditions of this Return and Refund Policy.
Thank you for choosing Emily Beauty Care. for your beauty care needs. Your satisfaction is important to us, and we are committed to providing exceptional customer service.